Office of the Insurance Commissioner: Operations Manager – Legal Affairs

The Office of the Insurance Commissioner’s (OIC) is seeking a motivated and qualified individual to fill a civil service exempt Operations Manager position in our Legal Affairs Division. This position is assigned to our Tumwater office.

The Legal Affairs Division is responsible for enforcing the insurance code by investigating, defending and litigating agency orders, as well as providing advice on the interpretation and application of state and federal insurance statues and regulations.

The Operations Manager of the Legal Division reports directly to the Deputy Insurance Commissioner for Legal Affairs and is responsible for creating, maintaining and ensuring efficiency and consistency of division-driven programs and processes. The position also serves as a conduit or liaison for programs and processes originating with internal and external customers.

If you are interested in a position that works collaboratively across an entire agency to achieve agency goals, and a position that helps protect consumers, this is a position that will keep you challenged and engaged!

Salary for this civil service exempt position will depend on qualifications, but may pay up to $100,000 annually.

This position is open until filled; however, candidates are encouraged to apply at the earliest opportunity. First review date will be February 22, 2019.


The Office of the Insurance Commissioner (OIC) operates under the direction of the state’s Insurance Commissioner, a statewide elected official.  Our mission is provide consumer protection and regulation of the state’s insurance industry.

With a workforce of approximately 240 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state’s general fund.

Because we are a small agency, you will truly get a chance to understand the ‘big picture’ of what we do and why we do it.  You will also have a chance to get to know your co-workers.

We have high employee satisfaction scores and we value diversity in the workplace. We challenge our employees to continuously improve the way we do business, and to meet and exceed the needs of our customers.


To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/.


As an eligible state employee, Washington State offers:

  • An outstanding benefits package and retirement plans.
  • Training and development opportunities, including tuition reimbursement.
  • Program for Public Service Loan Forgiveness (if applicable)
  • Free parking at our main office in Tumwater.
  • A stable funding source that does not rely on the state’s general fund.
  • The fulfillment of public service.
  • Excellent work-life balance.
  • Commitment to diversity in the workplace and support one another with respect and trust.


  • Using direct delegated authority from the Deputy, assigns work to other division managers to ensure operational and strategic goals and objectives are met in a timely manner.
  • In partnership with the Attorney Manager and Investigations Manager, identifies areas of operational deficiencies, weaknesses and difficulties and ensures effective implementation of efficient and effective solutions.
  •  Identifies and implements the division’s tactical plans and performance standards, establishing clear means of measuring success as weighted against the agency’s goals and objectives.
  • Analyzes data, creates meaningful reports to demonstrate unit, division and personnel performance.
  • Creates and evaluates process flow, strategy, communication and after-implementation assessment plans associated with changes in technology, business requirements, legislation, and legal decisions.
  • Develops policies and procedures within the division to guide staff and assist in assuring the consistent and efficient output of Legal Affairs’ services are appropriately offered and utilized.
  • Ensures smooth, efficient and well-documented flow of litigation originating from referral through the hearing process.


Required Qualifications:

  • Bachelor’s Degree in business, public administration, law, criminal justice or a closely related field and five years of demonstrated experience in program and personnel management (as described below)


  • Nine (9) years of program and personnel management experience (described as having direct supervision of staff and responsibility to devise and implement business and strategic plans at the operational level of the organization)


  •  5 years of experience developing (then implementing) agency policies and procedures of significant impact.
  •  5 years of experience establishing, implementing, and assessing performance measures, as related to statewide, divisional, unit-based, and individual targets.
  •  Intermediate skills in Microsoft Office (Word, Excel, Outlook)

Desired Qualifications:

  • 5 years of demonstrated experience in the subject matter of insurance (e.g. property and casualty, life and health), financial review, investigations or due process.
  • 5 years of demonstrated experience in a management position, specifically within a legal program responsible for the enforcement of agency regulation.
  • Demonstrated experience in reviewing legal actions/decision/orders to determine whether they are factually supported and legally defensible.
  • Demonstrated experience utilizing lean methodology (or other efficiency tools) to improve service to customers and eliminate waste.
  • Demonstrated experience supervising other managers.
  • Demonstrated experience supervising legal/adjudicative staff.

Supplemental Information

How to Apply: Applications for this recruitment will be accepted electronically. Please select the large green “apply” button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.

To be considered for this position you will need to answer the supplemental questions, and attach a letter of interest, resume and three professional references. Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position.

Contact us: For inquiries about this position, please contact Shelly MacKinder at 360.725.7011.

Other Information:

  • If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage.  Candidates are encouraged to pre-plan for this.  University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent
  • Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
  • If claiming veteran status, please send your DD 214 to recruitment@nulloic.wa.gov with “Operations Manager-Legal Affairs DD214″ in the subject line. Please do not attach the DD 214 to your application materials.  Please black out personally identifiable data such as social security numbers.
  • The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities.  Please contact the recruiter listed above.
  • If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@nulldes.wa.gov or call 877-664-1960.



Heather LigtenbergOffice of the Insurance Commissioner: Operations Manager – Legal Affairs